The parties identified above (the "Supplier" and the "Client") agree to the following Terms and Conditions, which shall apply to all current and future quotes (the “Quotes”) and services provided by the Supplier, unless updated Terms and Conditions are issued and accepted.

Each Quote may be accepted in writing via email, and such acceptance shall be deemed binding under these Terms and Conditions, without the need for a separate signature or agreement:

1. Conditions Applicable

1.1. No variation to these conditions (including any special terms and conditions agreed between the parties) shall be binding unless agreed in writing between the Supplier and the Client.

1.2. Any statements or claims made by the Supplier regarding the talent/staff or the services (these could include the skills, qualifications, experience, or capabilities of the staff, as well as the quality and scope of the services to be rendered) shall not be incorporated into this agreement unless confirmed in writing by the Supplier. In entering into the contract, the Client acknowledges that it does not rely on and waives any claim for breach of any such representations which are not so confirmed.

1.3. Any quotation given by the Supplier may be withdrawn at any time prior to acceptance by the Client and in any event shall lapse after 14 days.

1.4. Any alteration to the contract specification required by the Client must be notified to the Supplier promptly in which case the Supplier may accept such alteration (subject to any increase in the Fees to reflect the alteration) at its sole discretion.

1.5. Once accepted by the Client, these Terms and Conditions shall remain in full force and effect for all current and future Quotes and services provided by the Supplier, unless updated Terms and Conditions are communicated to the Client for renewed acceptance.

2. Acknowledgements and Obligations

2.1. The Client acknowledges and agrees that the Supplier is authorised by the talent/staff to negotiate and conclude the contract on behalf of the talent/staff in respect of the services.

The Supplier shall remain responsible for the conduct and performance of the talent/staff it provides, as well as for ensuring that the talent/staff are appropriately briefed in accordance with the booking brief and the agreed services. The Supplier shall also be responsible for any damage caused by its own negligence or by the negligence of the talent/staff provided by the Supplier.

2.2. The Supplier agrees that they will source talent/staff on behalf of the Client. The talent/staff will carry out services as detailed on the quote including the scheduled times of the services requested. Any variations in the Client’s requirements must be notified immediately to the Supplier by email and may be subject to additional cost.

2.3. The Supplier will provide the Client with a selection of potential staff profiles that exceeds the required number of staff by up to a third. This will allow the Client to select their preferred options for staffing the event. 

Once the Supplier has furnished a sufficient number of profiles that meet all the specified Client requirements, the Supplier will consider the event to be adequately staffed, regardless of whether the Client chooses to select or decline the presented staff options.

In the event that the Client remains unsatisfied with the profiles initially provided, the Supplier retains the right to impose an additional recruitment fee. This fee would enable the Supplier to initiate a renewed recruitment process, presenting the Client with a wider range of available staff profiles for consideration.

2.4. The Client shall:

2.4.1. Provide the Supplier and the talent/staff with such information as may be necessary in connection with the provision of the services.

2.4.2. Ensure that the location at which the services are to be performed complies with all relevant health and safety requirements. Any required risk assessments must be carried out by the Client.

2.4.3. Make available such facilities as may be reasonably required by the talent/staff and the Supplier.

2.4.4. Direct all requests for information and contact the talent/staff only through the Supplier unless otherwise agreed by the Supplier including requesting the talent/staff to work for them directly.

2.4.5. Make available to the talent/staff water/refreshments as may be reasonably required.

2.4.6. Give breaks to the talent/staff of at least 20 minutes for every 4h shift. Some services may require additional breaks for the welfare and health and safety of the talent/staff.

2.4.7. Should notify the Supplier immediately, during the talent/staff services, if not satisfied that duties are being carried out in accordance with the booking brief provided to the Supplier. The Client must give the Supplier the opportunity to resolve any issues during the period of the event. 
As issues during a live event should ideally be resolved immediately, the Client shall notify the designated on-site contact or the Supplier as soon as the Client becomes aware of a problem, so that the Supplier has the opportunity to address and resolve the issue during the event where reasonably possible. Any formal written complaint concerning the services shall be notified to the Supplier within the period specified in clause 5.1.3.

2.4.8. Be responsible for collecting their clothing and equipment at the end of each working day from the talent/staff. The Supplier cannot be held liable should the talent/staff take Client's property home.

2.4.9. Be responsible for ensuring that items required for talent/staff to carry out their duties on behalf of the Client, are available for the start of the talent/staff services. If items are not made available, which prevent the talent/staff from carrying out their duties as detailed in the booking brief, full payment is still required. The Supplier accepts no responsibility for failure of courier companies or postal services not delivering items to the correct location or on time.

2.4.10. Be responsible for obtaining permissions for the talent/staff to carry out the services on behalf of the Client. This includes services such as flyering, data collection and any activity that requires permissions in advance.

2.4.11. Agree to provide all necessary access for the services to be provided such as entrance or parking passes and where not previously agreed will cover the associated cost or parking, and entrance tickets in order for the talent/staff to provide the services.

2.4.12. The Client must detail in full all the services to be carried out by the talent/staff on the booking request. Any change to services must be notified to the Supplier in writing for approval.

2.4.13. The Client is required to promptly communicate any necessity for talent/staff to extend or reduce their service duration while the event is taking place through a direct phone call, text message, or email to the Supplier. This change will need the acceptance of both the Supplier and the talent/staff to become effective. An additional fee will apply for the extended services. In the case of a reduced service duration, the cost will remain invariable unless specifically agreed in writing by the Supplier and the talent/staff.

2.4.14. The Client must not ask the talent/staff to carry out any duties not detailed in the booking request. Any additional duties must be agreed upon in writing by the Supplier and the talent/staff.

2.4.15. The Client is responsible for the talent/staff's safety and welfare at all times. The Client, from the arrival time of the talent/staff, until the end of their booking must be in control of the talent/staff and are therefore their supervisors and have complete responsibility for the duty of care of the talent/staff.

The Client shall, together with the relevant hotel, venue or other location, ensure that appropriate and safe working conditions are provided and shall provide the talent/staff and the Supplier with any venue-specific safety, access or emergency information required for the assignment.

2.4.16. Any manual work requested by the Client must be agreed by the Supplier and the Client understands that their insurance must cover the talent/staff for manual work. This is in addition to the insurance required above. The Client is responsible for any required health and safety training.

2.4.17. For talent/staff working alone and/or the Client is not on site the Client understands that they are still fully responsible for the talent/staff's welfare and are still in a supervisory role.

2.5. The Client shall at all times comply fully with its obligations under the EU General Data Protection Regulation.

2.6. The Client shall not without the consent in writing of a duly authorized representative of the Supplier expose, reveal or make public any information in connection with the business of the Supplier or these terms and conditions. All of which information is to be regarded by the Client as of a strictly confidential nature.

2.7. Unless required to do so in order to conform to legal requirements or comply with legal process the Client shall not (and shall procure that its employees) at any time disclose any of the talent/staff’s personal data to any person or legal entity for any purpose outside the course of the performance of the talent/staff’s obligations under these conditions.

2.8. The Client agrees that for a period of 24 months from the last date of performance of the services all re-engagements of the talent/staff shall be negotiated with the Supplier. If the Client does approach the talent/staff directly in this period the Client will be in breach of contract and the financial remedy below will apply depending on which value is the greater:

2.8.1. The Supplier will invoice the Client (plus VAT if applicable) the same value for the number of engagements the talent/staff was previously engaged through the Supplier, for that Client (or any associated companies), in a 2-year period immediately prior to the breach or;

2.8.2. The Supplier will invoice the Client a fixed amount of €2,000.00 (plus VAT if applicable). 

Payment will be due immediately on an invoice being raised, no payment terms will be offered in connection with such a breach.

2.9. The Client shall not obtain any rights of any kind or rights to use any materials provided by the Supplier the talent/staff or others in connection with the performance of the services unless expressly agreed in writing.

2.10. The Supplier shall at all times act in good faith and with the objective of delivering a high-quality, professional service to the Client. The Supplier’s aim is to ensure that the services are carried out to a high standard and that the talent/staff engaged perform their duties with professionalism, reliability, and care.

In the event that a member of the talent/staff cancels at short notice or does not perform their duties in accordance with the booking brief, the Supplier shall use its reasonable endeavours and commercially reasonable means to remedy the situation. This may include, where feasible, attempting to address performance or attitude issues directly with the talent/staff by informing them of the Supplier’s concerns and allowing them an opportunity to improve.

Where such corrective measures are unsuccessful, or where circumstances do not reasonably allow for them, the Supplier shall use reasonable endeavours to source a replacement, subject to availability and operational constraints. The Supplier does not guarantee that a replacement can always be provided, particularly in last-minute or force majeure circumstances.

2.11. Photography and video may be produced during the event for internal documentation, corporate communications and social media purposes. The Client may capture event footage in which the talent/staff provided by the Supplier may appear incidentally in the background or as part of general event footage. The Supplier confirms that such incidental appearance is permitted and shall obtain any necessary consent or authorisation from its talent/staff where required by applicable law. Any focused portrait, interview, dedicated image or other promotional use specifically featuring an individual member of the talent/staff shall be subject to separate agreement with the relevant parties.

3. Payment

3.1. The Client shall pay fees and VAT (if applicable); invoices will be sent and paid in euros (€). 

3.2. Payment terms will be:

3.2.1. 50% deposit to be paid upon event confirmation, once the booking has been staffed (please see clause 2.3 for specifics on “staffed event” and clause 8 for “Special bookings”); 

3.2.2. 50% to be paid after the event within a 15-day period.

3.2.3. Any services that require advance expenditure (e.g. train/plane/hotels/outfits) will be paid 100% upfront by the Client. Any external advance costs, including but not limited to travel, accommodation, outfits or shipping, shall be communicated to the Client and approved by the Client in writing before such costs are incurred.

3.3. Methods of payments will be:

3.3.1. Bank transfer (must mention invoice number in the concept) or;

3.3.2. Credit card.

3.4. Any bank charges, commissions, and fees related to currency conversion or any other bank fees will be included as additional costs on the total invoice amount before the transfer of funds is initiated. In cases where there are insufficient funds received by the Supplier due to factors such as payments made from outside the European Union (EU), overseas transfers, or any other reasons, the remaining balance will be invoiced again or added to subsequent invoices.

3.5. Should the Client neglect to settle the invoice(s) or any outstanding balance within the specified terms outlined on the invoice, the Supplier retains the prerogative to levy interest at a rate of 8%. Additionally, any legal fees associated with the pursuit of payment will be sought from the Client.

4. Included and excluded services

4.1. Services included are the following:

4.1.1. PM support;

4.1.2. Weekend support (on call) PM;

4.1.3. Recruitment cost;

4.1.4. Travel expenses, food allowance and hotel expenses (if applicable) where included in the applicable Quote or otherwise approved in writing by the Client;

4.1.5. Administrative costs;

4.1.6. Agency fees & commissions;

4.1.7. Accidents liability insurance coverage.

4.2. Services excluded are the following:

4.2.1. Overtime/extra hours: Extra hours are charged at the same hourly rate; subject to staff availability;

4.2.2. Last minute changes in job requirements;

4.2.3. Possible bank commission fees for international transfers;

4.2.4. Shipment of uniforms. If any cost applies to it, the Supplier will add it to the invoice.

5. Liabilities

5.1. Any warranty given by the talent/staff or the Supplier in respect of the services supplied shall be subject to the following conditions: 

5.1.1. Neither the talent/staff nor the Supplier shall be under any liability in respect of any default arising from the Client’s negligence or abnormal working conditions. The Supplier shall be responsible for damage caused by its own negligence or by the negligence of the talent/staff provided by the Supplier. The Client shall remain responsible for damage, loss or injury arising from the Client’s own negligence, the negligence of the hotel or venue, unsafe working conditions for which the Client or venue is responsible, or failure to provide required venue-specific safety or emergency information.

5.1.2. Neither the talent/staff nor the Supplier shall be under any liability under any warranty or condition where the fees, expenses and VAT (if applicable) remain materially unpaid and overdue. A minor or immaterial delay in payment shall not automatically invalidate or exclude the quality guarantees or remedies otherwise applicable under these Terms and Conditions.

5.1.3. Neither the talent/staff nor the Supplier shall be under any liability under any warranty or condition for any alleged default of the talent/staff or any complaint concerning the services where full details of such default or complaint have not been notified in writing to the Supplier within five (5) business days after the relevant incident. This formal written complaint period does not affect the Client’s obligation under clause 2.4.7 to notify the Supplier or the designated on-site contact promptly during the event so that any issue can, where reasonably possible, be addressed immediately.

6. Cancellation

6.1. The Client shall not be entitled to cancel the contract without the prior written agreement of the Supplier.

6.1.1. If the Client cancels within seven working days of the event start date then the Client is required to pay the Supplier the total cost for hire of talent/staff services in full as the invoice.

6.1.2. If the Client cancels between fifteen and seven working days’ notice from the start of the services. Then the Client will be required to pay the Supplier 50% of the total invoice.

6.1.3. If the booking has been staffed and the Client cancels within more than fifteen working days’ notice from the start of the services, then the Client will be required to pay the Supplier 15% of the total invoice (please see clause 2.3 for specifics on “staffed event” and clause 8 for “Special bookings”).

6.1.4. If the booking has not been staffed and the Client cancels within more than fifteen working days’ notice from the start of the services, then the Client not be subject to any charges (please see clause 2.3 for specifics on “staffed event” and clause 8 for “Special bookings”).

6.1.5. If the Client cancels and the services require advance expenditure (e.g. train/plane/hotels/outfits or shipping), the Client shall reimburse only those actual, non-refundable costs that have already been incurred, provided that such costs were communicated to and approved by the Client in writing before they were incurred and can be appropriately documented by the Supplier.

6.2. The Supplier may cancel the contract or request talent/staff to stop working if they feel the Client is putting the talent/staff’s welfare at risk or requesting the talent/staff to carry out services not detailed in their booking form.

6.3. The Supplier withholds the right to cancel or release booked staff members or put the event on hold if the invoices are not paid or delayed.

7. Force Majeure

The Supplier shall not be liable for failure to perform, nor be deemed to be in default, under this Agreement for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to failure of performance by the other party, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquake, riot, insurrection, civil disturbance, sabotage, embargo, blockade, acts of war or lockdowns.

8. Special bookings

8.1. Last-minute bookings: Any bookings requested and/or confirmed within 10 working days prior to the event start will be categorized as 'last-minute bookings.' Such bookings come with distinct terms to ensure efficient processing:

8.1.1. Advance Payment: A 100% payment is required upon booking confirmation, before the recruitment process begins.

8.1.2. Staff Selection: The Supplier retains the prerogative to carefully select and confirm the staff members, ensuring they align with the Client's specific staff requirements.

8.1.3. Rate Adjustment: To accommodate the expedited nature of last-minute bookings, the Supplier reserves the right to apply a maximum increase of 30% to their standard hourly rates. This adjustment, if implemented, will be discussed and mutually agreed upon with the Client prior to finalizing the booking.

8.2. Big and/or long-term projects: For projects over 10,000.00€ and long-term engagements, a bespoke contract will be created to suit their unique scope and specific needs.

9. General Data Protection Regulation – Data Protection

The Client grants their permission for the use of their postal and electronic mail addresses to send correspondence of the services provided and offered by the Supplier. The Supplier provides the Client with the e-mail address legal@golden-goose-events.com so that they can withdraw the given consent.

The Client acknowledges that the legislation on the Protection of Personal Data Act (Organic Law 15/1999, of 13 December) establishes a series of obligations in the processing of personal data, among which the prohibition of transferring of personal data without the corresponding authorization of the owner of the personal data.

Moreover, the Client commits to:

9.1. Only access personal data of the Supplier and other individuals related to the Supplier, if such access is necessary to comply with the services object of this contract.

9.2. Use the personal data to which it has access solely and exclusively to fulfill its contractual obligations to the Supplier.

9.3. Observe and adopt all security measures necessary to ensure the confidentiality, secrecy and integrity of the personal data to which it has access, as well as to adopt in the future any security measures required by laws and regulations aimed to preserve secrecy, confidentiality and integrity in the automated processing of personal data.

9.4. To not transfer in any case to third parties the personal data to which it has access, not even for the purpose of its conservation.

9.5. To not use the personal staff details of the talent/staff without using the Supplier services or without the Supplier’s authorization.

The duration of the confidentiality obligations established in this contract shall be indefinite and shall remain in force after the termination thereof, for any reason, of the relationship between the Supplier and the Client.

10. Applicable law and place of jurisdiction

This Agreement shall be governed by the Spanish law. In the event of a dispute, the parties agree that the place of jurisdiction is the courts of Barcelona, exclusively and therefore renouncing any other alternative or optional jurisdiction.

The Client acknowledges and accepts these Terms and Conditions, which shall govern all current and future Quotes and services provided by the Supplier. The Client undertakes to pay the amounts set out in the corresponding Quote(s) issued for each service.