Communication at an event is one of the signs of a high-performance attitude. Exchanging points of view, solving doubts, and informing superiors about possible challenges on set are circumstances applicable to the event workplace. Effective communication is the key to achieving short-term success on the event floor and building a strong relationship among the coworkers.
How to Best Address Different Event Team Members?
Every job role exists for a reason. Learning how to best address different event staff charges will help you to enhance your communication skills and create a healthy working environment.
1. Communication towards hosts
Support your fellow team members if needed but make sure you don’t engage in idle chit chat with them. Be ready to attend customers on your spot even when it is quiet. Do not share any confidential information such as contractual matters or compensation with other hosts. In this way you will avoid internal confusion or dissatisfaction if the terms you agreed with the agency are different from the ones that have been agreed by your colleagues.
2. Communication towards Team Leaders & Event Managers
If there is a Golden Goose assigned Team Leader or Event Manager working amongst your team, follow their instructions carefully as they want to ensure that the client’s wishes are being met by applying the agency work ethics and keeping the staff wellbeing in mind. If you face a problem or conflict with a client on-site, always turn to your assigned Team Leader or Event Manager before going against the client or contacting the agency.
3. Communication towards the Main Client & Client employees
The client is king! Be always polite and kind when talking to the client. Don’t hesitate to ask if you’re not sure about your duties or haven’t fully understood an instruction. Clients love it when you show motivation and interest in getting to understand the products or services they sell better so don’t hold back on any specific product questions you might have during the event.
Be discreet when it comes to talking about your salary or contract and never accept any invitations outside work hours. Notify your staffing agency immediately if a client uses your contact details for private reasons or if you receive direct work offers from them. Note that neither they nor you are allowed to contact each other directly to discuss job offers without Golden Goose Events approval and prior notification.
4. Communication towards staff from other agencies
You should treat any staff member that is hired by another agency exactly like you would treat your colleagues. Remember though that they are employed by another party so whatever is valid for them is not necessarily valid for you and vice versa. If you are not sure if an instruction applies to you as well, check it with your agency before acting upon it.
5. Communication towards your agency: Golden Goose Events!
Find below a list of topics you should ONLY discuss with your agency:
- Feedback about the event and post-event.
- Feedback about a specific person.
- Issues you faced on-site -especially if they involve superiors or the client-.
- Questions pre-event about the briefing.
- Doubts or questions on your payment, expenses or contract.
- Notifications of cancellations, lateness or sickness.
- Notifications of changes made by the client on-site such as requests to stay longer, request to leave earlier or instructions that are contrary to the ones given in the briefing document.
- Complaints, questions or indications from the client or other staff members that make you feel uncomfortable or that you might consider unethical. Always let us know before acting upon a situation yourself.
8 Tips to Improve Communication Skills
- Be clear and concise with your explanations.
- Never give a “no” as an answer and find resources to reply positively to potential customers.
- If you have to face a challenge on set, understand the situation, be a problem solver and do not jump into conclusions before solving the issue.
- Enhance your body language to show a positive attitude towards work.
- Never personalize criticism and consider receiving feedback as a way to get a better result and not as a personal attack.
- Listen to product demonstrations from other team members and learn how to best apply the product information guidelines to your knowledge.
- Listen.
- Be thoughtful in your communications when addressing different staff positions.
By applying this event communication guide at your workplace you will certainly create a productive environment for yourself and other staff members. If you want to learn more about how to improve your performance at your upcoming booking, read out our Behavioural Guidelines – Best practices at an Event Floor and apply what you learn.
We look forward to a flawless show!
